Skip to main content

Get answers to your most-asked questions

myWellmark can help you find the information you need

When you call customer service, you want answers to your questions — fast.

But did you know many of the questions you have about your health plan’s benefits can be found easily online?

Here are the top-four reasons why Wellmark Blue Cross and Blue Shield members call customer service, and where to go online for answers — no phone call required!

See image description
  1. Benefit information

    What is your coinsurance? Have you met your out-of-pocket maximum? What about your health plan’s deductible? Do you have a copayment?

    With myWellmark®, your plan’s cost information Secure is at your fingertips. You can even get a cost estimate for common tests and procedures.

  2. Claims information

    How much do you owe for your doctor’s visit? Has your claim been paid?

    Find the most up-to-date claims information Secure on myWellmark. You can sort claims by date, status or type. While you’re at it, you can choose to receive your Explanation of Benefits (EOBs) online instead of by mail. And even sign up for e-billing, depending on the type of plan you have.

  3. Health care provider network

    Is your health care provider or specialist in your health plan’s network?

    Let myWellmark search your health plan’s provider network Secure to locate a doctor, facility, or dentist in your area. You'll only see in-network options. You can also view or post reviews of providers based on your experiences.

    You can even get a cost estimate for common tests and procedures. 
  4. Drug coverage

    Is my prescription covered? How much will it cost?

    Prescription drug information is on myWellmark, too. If your drug coverage is through Wellmark, you’ll find all the details about your plan, if your prescription is covered and how much it will cost. You can also use other helpful tools, like the pharmacy locator, drug interaction checker and pill identifier.

Not registered for myWellmark yet? Get signed up today!

You’ll find valuable, personalized information about your benefits, plus easy-to-use tools to help you make smart health plan decisions. If you purchase your own insurance, you may even be able to pay your Wellmark bill online through myWellmark.

Always misplacing your Wellmark ID card? Get the Wellmark app. To quickly access your most up-to-date Wellmark ID card, download the Wellmark mobile app Opens New Window on your smartphone or mobile device. With it, you’ll always have a copy of your latest ID card. You can also search for in-network providers, have instant access to your latest claims information, and more.

Have even more health questions?

With all the information available out there, it’s important you find a trustworthy source. In addition to your doctor or pharmacist, you can call BeWell 24/7SM, our free health information hotline that’s available 24 hours a day, 7 days a week. Call Eight, Four, Four, Eight, Four, Be Well for advice based on your symptoms, and recommendations on where to go for care. 

BeWell 24/7SM is available at no cost to most Wellmark Blue Cross and Blue Shield members.