Top 4 reasons Wellmark members call customer service
When you call customer service, you want answers to your questions — fast.
But did you know many of the questions you may have about your Wellmark Blue Cross and Blue Shield benefits can be found easily online?
Here are the top four reasons why Wellmark members call Wellmark Customer Service, and where to go online for answers to benefits, claims and other coverage questions — available 24/7 and no phone call required!
Where to go online for answers. Log in to myWellmark® for Wellmark plan details, claims information, health care provider finder and medication coverage.
1.
Plan details
Get answers to questions like:
- What is your coinsurance?
- Have you met your out-of-pocket maximum?
- What is your health plan’s deductible?
- What is your copayment for a specialist visit?
With myWellmark, your Wellmark plan's benefit and cost information is at your fingertips. You can even get a cost estimate for common tests and procedures.
Answers are at your fingertips with myWellmark
Have a question? Get answers with myWellmark. Easily access benefit information, find in-network providers, view claims and get cost estimates for services. Log in today.
2.
Claims information
Get answers to questions like:
- How much do you owe for your doctor’s visit?
- Has your claim been paid?
On myWellmark, you can find your most up-to-date claims information. Sort claims by date, status or type. While you’re logged in, you can also choose to receive your Explanation of Benefits (EOBs) online instead of by mail. Depending on the type of plan you have, you can even sign up for e-billing.
3.
Health care provider finder
Get answers to questions like:
- Is your health care provider or specialist in-network?
- Where is the nearest in-network urgent care facility?
Using the provider finder tool in myWellmark, you can find an in-network provider, facility or dentist in your area. You’ll only see in-network options.
4.
Medication coverage
Get answers to questions like:
- Is your prescription covered?
- How much will it cost?
If you have drug coverage through Wellmark, you’ll find all the details about your prescription drug plan in myWellmark. You can also use other helpful tools in myWellmark, like the pharmacy locator, drug interaction checker and pill identifier.
Not registered for myWellmark yet? Get signed up today!
You’ll find valuable, personalized information about your benefits, plus easy-to-use tools to help you make smart health plan decisions. If you purchase your own insurance, you may even be able to pay your Wellmark bill online through myWellmark.
Once you’re registered, download the Wellmark mobile app on your smartphone or mobile device. With it, you’ll always have a copy of your latest ID card. You can also search for in-network providers, have instant access to your latest claims information and more anywhere you go.
Get to know another self-service Wellmark resource
Did you know your Explanation of Benefits can help you better understand how your health plan applied your benefits? Learn more about what an EOB is and how to read one.