Medical appeals:
- Log in to the provider portal to access the Member Medical Appeal Form for Wellmark commercial members.
- Use the Medicare Advantage Provider Appeal Form for working with Medicare Advantage.
- Use the Provider BlueCard Claim Appeal form if you are appealing a BlueCard claim.
Pharmacy appeals:
- Providers may submit a Pharmacy Appeal Form, via fax, or mail.
- For additional information on the pharmacy appeals process, visit the pharmacy resources page.
- Medical Claim Filing #CMS-1500
- Facility Claim Uniform Bill #UB-04
- Second Opinion Claim Form #C-4312 - Iowa only
- Blue Dental Claim Form
- Blue Cross Blue Shield Global® Core International Claim Forms*
*The Blue Cross Blue Shield Global Core program was formerly known as BlueCard Worldwide®
Begin the medical authorization process
- Prior Approval form
Note: To determine when to complete this form, visit types of authorizations. These forms are only to be used for non-contracting or out-of-state providers. Contracting providers need to use the online authorization tool. - Blue Distinction Centers for Transplant®
Note: These forms are utilized by designated transplants facilities that participate with a local Blue Cross Blue Shield plan.- Transplant Services Notification
- Transplant Services Notification (Alternate Model)
- Hospital Notification of Transplant Admission
- Transplant Institution Billing Summary Form(s) - Find the forms in the Blue Cross Blue Shield Association BDCT Plan Manual
- Transplant Institution Billing Summary Form – Attachment H Bone Marrow/Stem cell
- Transplant Institution Billing Summary Form – Attachment H Solid Organ
You may fax the specific BDCT Transplant Institutional Billing Summary Form, including any BDCT Transplant claims or adjustments, to the BDCT Transplant Alert Team at 515-376-9074 or mail to Wellmark Blue Cross Blue Shield of Iowa, Mail Station 5E296, PO Box 9232, Des Moines, IA 50306-9232
As of Jan. 1, 2026, physical medicine requests transitioned from the treatment plan process to prior authorization. Submit requests through Jiva, Wellmark’s electronic tool for managing medical authorizations. Visit the Medical Authorization Table and search for chiropractic therapy, physical therapy or occupational therapy to submit requests.
View the training webinar and find resources for using Jiva in the Wellmark Provider Portal. New to the portal? Log in now.
Log in to view Appeals and Inquiries information.
Note: The post-service provider appeal process does not apply to overpayment recovery requests. If you have received an overpayment recovery request and do not agree with our reasons for requesting the refund, submit an overpayment recovery appeal.
Disclaimers
Blue Cross Blue Shield Global® is a registered mark of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
Hy-Vee is an independent company that provides pharmacy services on behalf of Wellmark Blue Cross and Blue Shield. Hy-Vee does not provide Wellmark Blue Cross and Blue Shield products or services.
CVS Caremark® is a registered trademark of CVS Health Corp., an independent company that provides pharmacy services on behalf of Wellmark Blue Cross and Blue Shield. This website contains references to brand-name prescription drugs that are trademarks or register trademarks of pharmaceutical manufacturers not affiliated with CVS Caremark
Blue Distinction Centers® (BDC) met overall quality measures for patient safety and outcomes, developed with input from the medical community. A Local Blue Plan may require additional criteria for providers located in its own service area; for details, contact your Local Blue Plan. Blue Distinction Centers+ (BDC+) also met cost measures that address consumers’ need for affordable healthcare. Each provider’s cost of care is evaluated using data from its Local Blue Plan. Providers in CA, ID, NY, PA, and WA may lie in two Local Blue Plans’ areas, resulting in two evaluations for cost of care; and their own Local Blue Plans decide whether one or both cost of care evaluation(s) must meet BDC+ national criteria. National criteria for BDC and BDC+ are displayed on www.bcbs.com. Individual outcomes may vary. For details on a provider’s in-network status or your own policy’s coverage, contact your Local Blue Plan and ask your provider before making an appointment. Neither Blue Cross and Blue Shield Association nor any Blue Plans are responsible for non-covered charges or other losses or damages resulting from Blue Distinction or other provider finder information or care received from Blue Distinction or other providers.
Wellmark Blue Cross and Blue Shield uses Jiva to help manage medical authorizations. Jiva is a product of ZeOmega, a separate company offering population health management tools for insurers and health plans.