This article was last updated on May 28, 2020.
** Effective March 16, 2020, all Wellmark members will have access to virtual health care visits with no cost-share. To avoid the spread of coronavirus (COVID-19), we encourage you to take advantage of virtual visits with your current primary care physician, if you have this capability. For those who don’t currently have a primary care physician, please use an in-network provider or Doctor On Demand®. The cost-share for such visits, including those for mental health reasons, are waived through Aug. 31. At that time, we will reassess. This update applies to all fully-insured and Medicare supplement plans. **
"There's an app for that!" More than ever before, we are able to accomplish day-to-day tasks and errands with apps on our cell phones or tablets. Now, with Doctor On Demand External Site®, you can even have a virtual visit with a board-certified physician all with the click of a button. Virtual visits are health care services provided to patients using interactive audio, video, and electronic images.
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With the click of a button you can be connected to a virtual doctor and treated for a variety of health problems, like:
- Cold and flu
- Bronchitis and sinus infections
- Urinary tract infections
- Sore throats
- Pink eye
- Skin condition
- Mental health
Virtual visits could be the right fit for you if:
You want to avoid a costly trip to the emergency room.
We've all been there. It's the middle of the night, and a sick kid has you worried. Instead of hauling the entire family to the emergency room, see a virtual doctor and avoid high copays, long waits, and the possibility of spreading whatever might be ailing your child to others by receiving medical treatment from the comfort of your own home.
Tom Newton, Wellmark’s vice president of network engagement recently stated in a Business Record article that a virtual visit is a lower-cost option than a primary care or emergency room visit. “If you can avoid an ER visit by using telehealth, you’re saving a pretty significant amount,” said Newton.
You live or work in an area where in-person care isn't widely available.
In rural communities, it could take you 30 minutes to get to the nearest hospital or clinic. With virtual visits, physicians can address your ailments and even prescribe medication, if needed.
You have a tight schedule.
Whether you're busy taking care of your kids or you have a day packed full of meetings at work, life doesn't slow down when you get sick. A visit with a virtual doctor is a great option for people who need quick access to care from just about anywhere.
You travel frequently.
Even if you're not currently on a trip, you want to make sure you have the ability to find quality care when you're on vacation or traveling for business. Virtual visits make it easy to use in-network benefits while steering clear of a pricey out-of-network office visit. Chat with a trusted virtual doctor from your plane, train or automobile.
You have a simple question about a previous virtual visit.
Even after your visit ends, sometimes questions arise. As long as your question is about a previous virtual visit, your virtual doctor from Doctor On Demand provides you with additional support through the 24/7 customer service line.
Virtual visits are a standard benefit for most Wellmark members when they use Doctor On Demand. And even if virtual visits aren't covered under your Wellmark health plan, they may still be more affordable than a trip to urgent care. To learn more or download the app, visit Doctor On Demand External Site today.
Doctor On Demand physicians do not prescribe Drug Enforcement Administration-controlled substances, and may elect not to treat conditions or prescribe other medications based on what is clinically appropriate.
For plans that include benefits for mental health treatment, Doctor On Demand benefits may include treatment for certain psychological conditions, emotional issues and chemical dependency. Services performed by Doctor On Demand psychologists are covered. Doctor On Demand does not provide psychiatry services. For more information, call Wellmark at the number on your ID card.
Doctor On Demand is a separate company providing an online telehealth solution for Wellmark members. Doctor On Demand® is a registered mark of Doctor On Demand, Inc.