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In-State Health Benefit or Claim Status Information

Contact us Securely:

Ask & Track a Question Secure

Secure Web Tools: Secure

Fax: 515-376-9098
Monday-Friday, 7:30 a.m. - 5 p.m. CT

Contact us Securely:

Ask & Track a Question Secure

Fax: 515-376-9066
Monday-Friday, 7:30 a.m. to 5 p.m. CT

Out-of-State Health Benefit or Claim Status Information

Monday-Friday, 9 a.m. - 5 p.m. CT



Case Management

800-642-9273, option 1, enter case manager's extension

Web Tools:

Please use the Authorization Table to determine if a pre-service review requirement exists.

For contracting providers, please use the online Utilization Management Tool or method as directed via the Authorization Table.

For non-contracted providers or providers outside of Iowa and South Dakota, please call 800-552-3993. 

800-642-9273, option 2

Condition Support

Email: Condition Support Send Email


Network Administration

Network Engagement

See South Dakota Territories Map PDF File for your business partner's contact information.

BlueInk Magazine


Monday-Friday, 7 a.m.- 7 p.m., CT
Saturday & Sunday, 8 a.m. - 5 p.m., CT

Web Self-Service Tools

Email: EC (Electronic Commerce) Solutions Send Email

Fax: 800-691-1038