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In-State Health Benefit or Claim Status Information

Contact us Securely: 

Ask & Track a QuestionSecure

800-532-1537
515-376-4784
Fax: 515-376-9066

Monday–Friday, 9 a.m.–5 p.m.

Out-of-State (BlueCard) Health Benefit or Claim Status Information

800-362-2218
515-376-6800

800-676-2583

Blue Dental

877-258-3685
515-558-7744

Case Management Situation

800-552-3993, option 1, enter case manager’s extension

Secure Web Tools:

Please use the Authorization Table to determine if a pre-service review requirement exists.

For contracting providers, please use the online Utilization Management Tool or method as directed via the Authorization Table.

For non-contracted providers or providers outside of Iowa and South Dakota, please call 800-552-3993. 

800-552-3993, option 2

Claims

Email: EC (Electronic Commerce) SolutionsSend Email

800-407-0267
Fax: 800-691-1038

Monday-Friday, 7 a.m. to 5:30 p.m.

Condition Support

Email: Condition SupportSend Email
866-816-5264

Network Administration

Email: Provider CredentialingSend Email 

Network Engagement

See Iowa Territories MapPDF File for your business partner's contact information.

BlueInk Magazine

Patient Referrals

Contact us securely on the Provider PortalSecure under Utilization Management & Authorizations.

Emergency Referrals: 877-353-7390

Pharmacy

800-600-8065

Monday-Friday, 7 a.m.–7 p.m., CT

Saturday & Sunday, 8 a.m.-5 p.m., CT

Web Self-Service Tools

E-mail: EC (Electronic Commerce) SolutionsSend Email

800-407-0267
Fax: 800-691-1038