Skip to main content

In-State Health Benefit or Claim Status Information

Contact us Securely: 

Ask & Track a Question Secure

800-532-1537
515-376-4784
Fax: 515-376-9066

Monday–Friday, 8:30 a.m.–5 p.m.

Out-of-State Health Benefit or Claim Status Information

800-362-2218
515-376-6800

800-676-2583

Blue Dental

877-258-3685
515-558-7744

Case Management Situation

800-552-3993, option 1, enter case manager’s extension

Secure Web Tools:

Please use the Authorization Table to determine if a pre-service review requirement exists.

For contracting providers, please use the online Utilization Management Tool or method as directed via the Authorization Table.

For non-contracted providers or providers outside of Iowa and South Dakota, please call 800-552-3993. 

800-552-3993, option 2

Claims

Email: EC (Electronic Commerce) Solutions Send Email

800-407-0267
Fax: 800-691-1038

Monday-Friday, 7 a.m. to 5:30 p.m.

Condition Support

Email: Condition Support Send Email
866-816-5264

Network Administration

Email: Provider Credentialing Send Email

Network Engagement

See Iowa Territories Map PDF File for your business partner's contact information.

BlueInk Magazine

Patient Referrals

Contact us securely on the Provider Portal Secure under Utilization Management & Authorizations.

Emergency Referrals: 877-353-7390

Pharmacy

800-600-8065

Monday-Friday, 7 a.m.–7 p.m., CT

Saturday & Sunday, 8 a.m.-5 p.m., CT

Web Self-Service Tools

E-mail: EC (Electronic Commerce) Solutions Send Email

800-407-0267
Fax: 800-691-1038