iowa provider contact information
In-state health benefit or claim status information
Contact us Securely:
Monday–Friday, 7:30 a.m.–5 p.m.
Out-of-state health benefit or claim status information
Case management situation
800-552-3993, option 1, enter case manager's extension
Secure Web Tools:
Please use the Authorization Table to determine if a pre-service review requirement exists.
For contracting providers, please use the online Utilization Management Tool or method as directed via the Authorization Table.
For non-contracted providers or providers outside of Iowa and South Dakota, please call 800-552-3993.
800-552-3993, option 2
Monday-Friday, 7 a.m. to 5:30 p.m.
See Iowa Territories Map PDF File for your business partner's contact information.
Contact us securely on the Provider Portal Secure under Utilization Management & Authorizations.
Emergency Referrals: 877-353-7390
Monday-Friday, 7 a.m.–7 p.m., CT
Saturday & Sunday, 8 a.m.-5 p.m., CT