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In-state health benefit or claim status information

Ask & Track a Question Secure

Web Tools:

Phone: 800-362-2218
Monday – Friday, 7:30 a.m. - 5 p.m. CT

Contact us Securely: 

Ask & Track a Question Secure

Fax: 515-376-9066

Monday–Friday, 7:30 a.m.–5 p.m.

Out-of-state health benefit or claim status information

Blue Dental

Case management situation

800-552-3993, option 1, enter case manager's extension

Secure Web Tools:

Please use the Authorization Table to determine if a pre-service review requirement exists.

For contracting providers, please use the online Utilization Management Tool or method as directed via the Authorization Table.

For non-contracted providers or providers outside of Iowa and South Dakota, please call 800-552-3993.

800-552-3993, option 2


Email: Wellmark Technical Support Send Email

Fax: 800-691-1038

Monday-Friday, 7 a.m. to 5:30 p.m.

Condition support

Network administration

Email: Provider Credentialing Send Email

Network engagement

See Iowa Territories Map PDF File for your business partner's contact information.


Patient referrals

Contact us securely on the Provider Portal Secure under Utilization Management & Authorizations.

Emergency Referrals: 877-353-7390



Monday-Friday, 7 a.m.–7 p.m., CT

Saturday & Sunday, 8 a.m.-5 p.m., CT

Web self-service tools