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Unsuccessful password and/or ID recovery

User ID and Password Help

You have attempted to request your User ID and Password several times unsuccessfully using the same Wellmark ID number.

To protect your privacy, we have disabled your ability to request your User ID and Password through this online tool for the next 24 hours. If there is an e-mail address associated with the Wellmark ID you have been using, we have also sent a message to that e-mail account.

You can still get help with your User ID and Password by calling our technical support group (EC Solutions) at 800-407-0267, Mon - Fri, 7:00 am - 5:30 pm. Or, you can try this online tool again after 24 hours.

We're sorry for the inconvenience, but we highly value the security of your personal health information.

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