The designated security coordinator (DSC), also known as the main DSC, is the organization’s representative for everything a provider does through the Provider Secure Portal.
Getting registered begins with the organization selecting a representative for all activities related to accessing Wellmark's secure tools.
Names are important on the online form. The main DSC must include their first and last name, and the organization's full legal name in the appropriate fields. The main DSC must also provide a valid email address to receive emails from Wellmark.
Following completion of the registration, the main DSC should assign themselves access to all available security roles through the User Maintenance tool.
All organizations must have one – and only one – user assigned to main DSC but can assign others to a general DSC role.
The main DSC is responsible for:
- Verifying that all users within their organization have appropriate access to the appropriate tools at the appropriate time.
- Creation of all user accounts and the assigning of security roles to each user through the User Maintenance tool.
- Determining which users have access to protected health information (PHI) through the User Maintenance tool.
Users with the DSC role also have these abilities, but it is the main DSC's responsibility to verify users and users' access.
All DSCs should familiarize themselves with the information on the Welcome to Wellmark page, all available security roles, and the DSC New User Guide for managing users.
The main DSC will be asked to verify or update his/her email address every 60 days and use the User Maintenance tool to ensure that the organization's list of users is accurate.
If a main DSC doesn’t log in after 90 days, the account will be suspended and eventually terminated.
Once an account is terminated, you will need to contact the Web Security team to re-register for access to the Provider Secure Portal.
The main DSC may, at any time, reassign the main DSC role to another user who has accepted the terms and conditions outlined in the access agreement. This can be accomplished through the User Maintenance tool, and Wellmark does not need to provide assistance in this case.
If the main DSC leaves his/her organization before assigning the main DSC role to another user, a representative from the organization must contact the Web Security team. In most cases, the organization will have to re-register for access to the Provider Secure Portal.
Because user management is maintained within each organization, Wellmark is unable to provide technical assistance to individual users, but can assist DSCs.
If needing technical assistance, please contact Wellmark's Web Security team team. You will be asked security questions based on the secret questions and answers set up during registration.
DSC Connection
DSCs may receive email communications from Wellmark as needed, including Blue Ink, the bi-monthly newsletter for in-depth information to help providers work efficiently with Wellmark.