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Virtual Care

See a health care provider online anytime, anywhere

Whether you're strapped for time or the urgent care office is too busy, virtual visits are a great option. With a virtual visit, you can see a board-certified doctor or therapist within minutes using a smartphone, tablet or computer.

With Doctor On Demand®, you and your family members can speak with an experienced health care provider who can treat most common medical conditions and prescribe medication, if needed.

Using Doctor On Demand is simple and you can make an appointment on your time.

Start a virtual visit External Site

Try Doctor On Demand for common illnesses

With a virtual visit, you can get treatment for many common symptoms. For example:

  • Cold and flu
  • Bronchitis and sinus infections
  • Urinary tract infections
  • Sore throats
  • Allergies
  • Fever
  • Headache
  • Pink eye
  • Skin conditions
  • Mental health

As an added bonus:

  • The average wait time is 6.3 minutes.
  • The average visit is less than 9 minutes.
  • Approximate time it takes from start to finish is only 16 minutes.
  • Doctor On Demand has an average rating of 4.9 out of 5 stars among Wellmark members.

How to access virtual care

It’s easy to get started:

  1. Download the Doctor On Demand app or visit the website External Site.
  2. Have your Wellmark ID card handy. You'll be asked to enter your full ID number, including the three-character prefix.
  3. Create an account or sign in.

Coverage for Doctor On Demand virtual visits

Doctor On Demand is a covered benefit under many Wellmark Blue Cross and Blue Shield health insurance plans. Even if virtual visits aren't covered under your Wellmark health plan, it may be more affordable than a trip to urgent care or to the emergency room.

To find out if you have coverage for Doctor on Demand, register or login to myWellmark.

Check your coverage Secure Site

Doctor On Demand physicians do not prescribe Drug Enforcement Administration-controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate.

For plans that include benefits for mental health treatment, Doctor On Demand benefits may include treatment for certain psychological conditions, emotional issues and chemical dependency. Services performed by Doctor On Demand psychologists are covered. For more information, call Wellmark at the number on your ID card.

Doctor On Demand by Included Health is an independent company providing virtual health care visit benefits and telemedicine services. Doctor On Demand does not provide Wellmark Blue Cross and Blue Shield products or services.
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