Discrimination is against the law
Wellmark Advantage Health Plan® and our vendors comply with Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). Wellmark Advantage Health Plan and our vendors do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Wellmark Advantage Health Plan:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call the customer service number on the back of your member ID card. If you aren’t already a member, call 1-800-213-3771, TTY: 711.
Here's how you can file a civil rights complaint
If you believe that Wellmark Advantage Health Plan or our vendors have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email with:
Office of Civil Rights Coordinator
600 E. Lafayette Blvd., MC 1302
Detroit, MI, 48226
Phone:1-877-411-6950, TTY: 711
Fax: 1-866-559-0578
Email: CivilRights@WellmarkAdvantageHealthPlan.com
If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.
If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health & Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal website at Office for Civil Rights Complaint Portal website, or by mail, phone, or email at:
U.S. Department of Health and Human Services
200 Independence Ave, SW, Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, TDD: 1-800-537-7697 Email: OCRComplaint@hhs.gov
Complaint forms are available on the U.S. Department of Health & Human Services Office for Civil Rights.