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How can we help you?

Shopping for a Medicare Advantage plan?

We're here to help. Call between 8 a.m. to 8 p.m. local time, Monday through Friday, with additional weekend hours Oct. 1 through March 31. 1-800-213-3771 click to call TTY: 711

Medicare Advantage Health Plan members

Member customer service

Wellmark Advantage Health PlanHMO: PPO: (TTY: 711) 8 a.m. to 8 p.m. local time,Monday–Friday (Additional weekend hours Oct. 1 to Mar. 31)

Pharmacy services

HMO: PPO:  
(TTY: 711)24 hours a day,7 days a week

Fitness program

SilverSneakers External Link® 7 a.m.–7 p.m. CST6 a.m.–6 p.m. MST Monday–Friday

Dental services in Iowa

United ConcordiaBe sure to reference United Concordia when calling a dentist from the DentaQuest External Site directory 8 a.m.–8 p.m. CST Monday–Friday

Dental services in South Dakota

South Dakota — Delta Dental External Site® 8 a.m.–8 p.m. local time,Monday–Friday

Vision services

VSP External Link® 8 a.m.–8 p.m. local time, 7 days a week

Hearing services

NationsHearing External Site®, Line #1 24 hours a day, 7 days a week

Over-the-counter supplies

NationsOTC External Link® , Line #2 24 hours a day, 7 days a week

Personal monitoring devices

NationsResponse External Site®, Line #3 24 hours a day, 7 days a week

Telehealth

Doctor On Demand External Link®  
(TTY: 711)24 hours a day,7 days a week

24/7 Nurse Line

24 hours a day,7 days a week

Mailing Address

1331 Grand Ave.
Des Moines, IA 50309

Servicing Medicare Advantage Health Plan members

Provider servicing

8 a.m.–5 p.m., Monday through Friday

Agent servicing

8 a.m.–5 p.m., Monday through Friday
Delta Dental® is an independent company providing dental administrative services on behalf of Wellmark Advantage Health Plan, Inc.
DentaQuest is an independent company providing dental benefits administration on behalf of Wellmark Advantage Health Plan, Inc.
Doctor On Demand is a separate company providing an online telehealth solution for Wellmark members. Doctor On Demand® is a registered mark of Doctor On Demand, Inc.
NationsHearing® is a registered mark of NationsBenefits, LLC, an independent company that provides hearing administrative services on behalf of Wellmark Advantage Health Plan, Inc.
NationsOTC® is a registered mark of NationsBenefits, LLC, an independent company that provides over-the-counter benefits administration on behalf of Wellmark Advantage Health Plan, Inc.
NationsResponse® is an independent company providing response alert solutions on behalf of Wellmark Advantage Health Plan, Inc.
SilverSneakers® is a registered mark of Tivity Health, Inc., an independent company that provides health and fitness programming on behalf of Wellmark Advantage Health Plan, Inc.
United Concordia is an independent company providing dental network access on behalf of Wellmark Advantage Health Plan, Inc.
VSP® is a registered mark of Vision Service Plan, an independent company that provides vision administrative services on behalf of Wellmark Advantage Health Plan, Inc.
Last updated: 5/10/22 
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