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Your health care options

Here's an easy way to determine what care option is best for your situation. Following this process can save you wait times and money on higher copays and deductibles. 

1. Call BeWell 24/7SM. (No cost)

When you call Eight, Four, Four, Eight, Four, Be Well, you'll be connected with a real person who can help you:

  • Locate health care providers and facilities — whether at home or traveling
  • Receive an evaluation based on your symptoms and recommendations for where to go for care
  • Estimate costs for common medical procedures
  • Coordinate health care appointments or in-home health help
  • Discuss treatment options and answer your health and wellness questions
  • Make arrangements for community-based services you or a family member needs (in-home safety modifications, meals, medical equipment, transportation and more)

2. Call your family doctor. ($)

Even after hours, you can call most doctor's offices to chat about your symptoms and for direction. It may be as simple as scheduling an appointment — whether that same day or the next. If they think you need treatment sooner, they'll let you know. If your doctor is out, you can ask to see another doctor at that office.

These conditions may be best treated by your family doctor:

  • Earaches
  • Headaches
  • Fevers that respond to fever-reducing medications
  • Coughs and colds

3. Visit urgent care. ($$)

If you don't think you can wait to see a doctor but your condition isn't quite life threatening, urgent care may be appropriate. Consider urgent care for conditions like:

  • Sprains and strains
  • Minor infections, rashes and sore throats
  • Minor broken bones (like a finger)

4. Go to the ER. ($$$)

Emergency room visits should be reserved for life-threatening conditions, or any concern where you feel a delay in care (even if it's only a few hours) could negatively impact your health. Such conditions include:

  • Chest pain or other heart attack symptoms
  • Loss of consciousness
  • Poisoning
  • Severe, sudden abdominal pain
  • Severe injuries or trauma
  • Difficulty breathing
  • Severe, uncontrolled bleeding
  • Convulsions
  • Major broken bones

To be prepared for emergencies, be sure to carry your Wellmark ID card with you at all times. Beyond including important contact information, it shows you have health care coverage through the Blue Cross Blue Shield Global® Core program when you are traveling. 

The Global Core Program External Site