Find a Provider or Facility General Help

1. First, select how you would like to search. You may search by:
   1. The first three characters of your ID number, which can be found on your ID card or by calling 800-524-9242.
   2. Selecting your network, plan or product name. Choose the option that corresponds with the plan name shown on your ID card; or if you’re shopping, choose the option that corresponds with the product you’re considering.
   3. “Just looking.” Please note that using this search method will return providers across all plans.
2. Next, enter your address, city and state or zip code. This information is required.
3. You may also choose a distance from the location you entered, select what kind of provider you’re looking for, or enter a name for which to search. Once you click search, you may refine your search in more detail as explained below.

• 3-digit prefix – the first three characters of your Wellmark ID number. The image of the ID card on the find a provider or facility tool highlights where these characters can be found on your card.
• Plan – the name shown on your member ID card. The image of the ID card on the find a provider or facility tool highlights where your Plan name can be found on your card.
• Product – if you’re shopping for a plan, you may search by product name to view primary care providers (PCPs) available to you
• Network – a broad category of plans and products. For example: HMO, PPO, or POS.
• PPO (Preferred Provider Organization) – a network that includes a number of products and plans. Click ‘Show list’ to view PPO products and plans.
• HMO (Health Maintenance Organization) – a network that includes a number of products and plans. Click ‘Show list’ to view and select an option under HMO.
• Indemnity Network – a network that includes the plan Classic Blue.
• POS (Point of Service Network) – a network that includes a number of plans from which to select.
• I’m just looking – use this option if you do not have, or are unable to provide, your 3-digit prefix or plan, product or network name. Please note that your results will include providers among any number of plans.
• Address, city, and state or zip code – a required field that identifies the location in which you’d like to search for a provider.
• Distance – the number of miles from the location you entered in which you’d like to see results.
• What type of provider are you looking for? You may further refine your search by selecting or entering information into the these fields:
• No preference – selecting no preference instead of primary care provider or specialist will return search results that include all providers and specialists within the search criteria you’ve selected.
• Primary care provider – Select this option if you are looking for: general practice, family practice, pediatrics, OB/GYN, physician assistants, nurse practitioners.
• Specialist – Non-primary care practitioners who are not assigned to patients during the enrollment process. Select this option to narrow your search by specialty.
• Provider’s name – If you know the name of the provider you’re looking for, you may enter last and first name.
  

Once you click search, you may find that that you have more results than you want, or the results are not what you’re looking for. You may refine your search in the following ways:

• Sort – you may sort your results by Distance (closest), in which results closest to the address you entered are listed first; Name (A-Z) in which your results are alphabetized; or Name (Z-A) in which your results are reverse alphabetized.
• Distance – decrease or increase the distance from your original location.
• Gender – by selecting male or female, your search will list all practitioners who meet your gender designation.
• Languages spoken – language in which practitioners are fluent.
• Accepting new patients – shows "yes" if the provider will accept new patients to his or her practice location. The field will show "no" if the provider cannot accept new patients at a location, usually due to reaching his or her maximum capacity for scheduling appointments. You may wish to filter to see only providers who are accepting new patients.
• Total Care – The Total Care program recognizes providers that focus on delivering value to patients through quality, efficient care.
• Board Certified or Accredited 
  • Board Certified – a practitioner could obtain based on his or her medical license or education, including the status of their certification.
  • Accredited – the organization participates in on-going self-evaluation, peer review and education to continuously improve its care and services. The organization also commits to a thorough on-site survey.
• Clinic or Medical Group Name – if you’re searching for a provider at a specific clinic or medical group, you may enter it to filter your results.
• Hospital privileges – hospitals where the practitioner may have privileges to admit and/or see patients. You may enter a hospital name at which practitioners have admitting privileges to refine your search.

In addition to the criteria you’ve selected, your search results may include:

• Create PDF Directory – you may create a printable PDF of your search results.
• Map – click on the Map link next to a provider's address to generate an interactive map. If you entered a zip code as your starting address, the starting location in the turn-by-turn directions will be approximated. If you entered a complete address including street number and name, you will receive more accurate driving directions.
• Enrollment ID – the Wellmark enrollment number can be found on the details page and is used to identify a particular provider for the assignment of patients to a primary care provider or OB/GYN care provider.
• Patient Reviews – ratings that patients have given a provider, ranging from ½ star to 5 stars. Comments and specific scores are often included.
• Other locations – a listing of all locations at which a provider practices.
• Plans Accepted – a listing of all plans in which a provider participates.
• Board Certification – indicates that the physician (M.D., D.O. or D.P.M.) has successfully completed the requirement of a particular specialty and has passed certification exams administered by the specialty board. The information is verified through the American Board of Medical Specialties (ABMS) or the American Osteopathic Association (AOA).
  • ABMS – The American Board of Medical Specialties External Site, recognized as the "gold standard" in physician certification, works with 24 approved medical specialty boards in the development and implementation of standards in the ongoing evaluation and certification of physicians.
  • AOA – American Osteopathic Association External Site serves as the primary certifying body for Doctors of Osteopathic (D.O.) medicine, as well as the accrediting agency for all the osteopathic medical schools, to include federal authority to accredit hospitals and other health care facilities.

• Accreditations – depending on the type of facility, accreditations are awarded by The Joint Commission, the Centers for Medicare and Medicaid Services (CMS) or Det Norske Veritas Healthcare (DNVHC).
  • The Joint Commission External Site – is an independent, not-for-profit organization that accredits and certifies more than 21,000 health care organizations, which is recognized nationally as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.
  • CMS External Site – is a federal agency within the United States Department of Health and Human Services (HHS) that administers the Medicare program and works in partnership with state governments to administer Medicaid.
  • HFAP External Site – is a nationally recognized accreditation program deeming authority by Medicare, which means they have been granted authority by CMS to survey all hospitals for compliance with the Medicare Conditions of Participation and Coverage.
  • DNVHC External Site – is an international certification body and classification society with main expertise in technical assessment, advisory and risk management.

To report a technical problem with find a provider or facility, call us toll-free at 800-407-0267, Monday through Friday 7 a.m. - 5:30 p.m.

We recommend that you do not include personal information about your health or identity when reporting technical issues. For health-related questions, please contact the Customer Service number located on your member ID card or in your enrollment materials.

If there were no providers listed in the specialty or criteria you were searching, you may want to consider one of these options:

1. Check the spelling or different versions of the name you entered. For example, if you search for Beth Smith when our information refers to Elizabeth Smith, you may not find the results you're looking for. However, the find a provider or facility tool may offer alternative spellings for name entries that return no results.
2. Try changing your search radius.
3. Revise your search, making sure the spelling, location, plan and all other information are correct.
4. Give us a call. If you think your doctor is in a Wellmark network, but they don't appear in the results, call Customer Service using the number on your ID card to confirm. Or, you can call a Personal Health Assistant 24/7 at 800-724-9122 for help finding network providers.