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What's happening now

The world may feel different now, but we're doing what we can so you feel more secure. The virus is still a threat in Iowa and South Dakota. So, we've made updates to how our health plan benefits work for our fully-insured and Medicare supplement members:

  • We continue to offer no-cost COVID-19 testing and in-network care, so you can focus on your health, instead of worrying about copays and deductibles.
  • We are paying health care providers the same amount for seeing you in an office setting or a virtual visit through Feb. 1, 2021.

Providing stability

At the beginning of the outbreak, everyone was concerned about the immense pressure on our doctors and hospitals. Here's what we did to help keep the health care system stable, and make sure our members could receive care:

  • Offered ways to see a health care professional from home
  • Ensured you could get the prescription drugs you needed
  • Extended the treatment window for accidental dental injuries, until dental offices could reopen

Tough times also meant thousands in Iowa and South Dakota went without access to healthy food. The Wellmark Foundation donated to three Iowa and South Dakota food banks to feed families in need.

We're here for you, now more than ever.

You're adjusting to new realities. We're here to help you navigate this tough time. That includes increasing your access to care, so you can choose how and when you see a doctor. And because you're a valued member, you have tools to manage your finances and find peace of mind.

Now more than ever, you can count on Wellmark to stand behind the care you need. Like we've done for more than 80 years.

Protecting our employees

Our people are our most important asset. That's why we moved quickly to work from home, so our employees could stay safe and care for their families.

While they may be working from their basements, dining room tables or home offices, they're working hard to take your calls, process claims and ensure no disruption in service for our members and groups.

Your questions, answered

We've also put together the following information to answer questions you might have. If you need more help, please don't hesitate to call us at the number on the back of your Wellmark ID card. You can access your plan information, like coverage and claims, anytime. Just log in to myWellmark.

Yes. Members have no cost-share for appropriate testing and related services to diagnose or detect COVID-19. This is required by the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act and remains in place as long as we are in a public health emergency, as declared by the federal government.

Wellmark will waive early refill limits on maintenance medications (consistent with members’ benefit plans). We also will ensure formulary flexibility if there are medication shortages or other access issues. Members will not be liable for any additional charges if they receive a non-formulary medication as a result of a shortage of their current medication.

Wellmark does not cover quarantine-related costs for COVID-19. However, medical-related expenses will be covered if needed during quarantine.

If you are experiencing a fever or acute respiratory symptoms (cough or shortness of breath), or have been in close contact with someone who has tested positive for COVID-19, please call your healthcare provider before going to a doctor's office, clinic, urgent care or emergency department. During that call, your provider will assess your symptoms and direct you to the right care.

Get a list of responses by doctors and hospitals in Iowa and South Dakota.

If you have an individual plan, send an email to IndividualBilling@wellmark.com Send Email, including your full name and subscriber ID. Please state you are unable to pay premiums due to COVID-19. A billing representative will reach out to collect further information and work to ensure benefits remain active.

If you are a business, please email us at the appropriate address noted below. Please include your group ID, subgroup ID and group name. Please state you are unable to pay premiums due to COVID-19. A billing representative will reach out to collect further information and work to ensure benefits remain active.

Get tactics for protecting yourself at home, at school and in the workplace.

  • Clean hands often and limit handshaking
  • Disinfect surfaces you touch frequently
  • Wear a mask when you are around people who don't live in your household
  • Hold meetings virtually and rearrange travel when possible
  • Know when to stay home

See the CDC's recommendations.

Download the guide External Site

Wellmark uses the guidance from the World Health Organization (WHO) External Site, the Centers for Disease Control and Prevention (CDC) External Site, Iowa Department of Public Health (IDPH) External Site, and South Dakota Health Department External Site as our official sources of information. For the latest U.S. impacts of COVID-19, please see the data reported by the CDC.

Find a doctor

Search for a provider, hospital or clinic External Site for you or your family member. Log in to myWellmark to make sure the doctor and facility is in your network.

BeWell 24/7

BeWell 24/7 connects Wellmark customers with real people who can help with a variety of health-related concerns no matter the time or day. Just call 24 hours a day, 7 days a week.

Get insights from BlueSM on coping with work and lifestyle changes, plus tips for staying healthy.

Doctor On Demand

Doctor on Demand External Site offers virtual visits with board-certified physicians for a number of minor issues, from a run-of-the-mill cold or flu to headaches, skin conditions or bronchitis. Physicians can even prescribe medication, if needed.

Doctor On Demand is a separate company providing an online telehealth solution for Wellmark members. Doctor On Demand® is a registered mark of Doctor On Demand, Inc.