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Privacy and Information Security

This Blue Collaboration website is operated by Wellmark, Inc. We understand and respect your concern about the privacy and security of information. We recognize your need for protection and management of personally identifiable information you share with us (such as name, address, and telephone number).

Wellmark offers its website privacy and information security practices below to:

  • Demonstrate our commitment to your privacy
  • Help you understand the care with which we intend to treat your information
  • Assure you that we take reasonable steps to see that these practices are followed

Collection of your Personal Information

Wellmark collects personally identifiable information submitted through the Blue Collaboration website, such as your e-mail address, name, home or work address or telephone number. Wellmark also collects anonymous demographic information through the Blue Collaboration website, which is not unique to you, such as your ZIP code, age, gender, and some relationship aspects with Wellmark.

There is also information about your computer hardware and software that is automatically collected by Wellmark when you use this website. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Wellmark and its vendor for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Blue Collaboration website.

This Blue Collaboration website is not intended to collect Protected Health Information or Genetic Information. Do not submit Protected Health Information or Genetic Information in response to Blue Collaboration surveys. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data including Protected Health Information through Blue Collaboration public message boards, this information may be collected and used by others. Note: Wellmark does not read any of your private online communications.

Health Insurance Portability and Accountability Act - Administrative Simplification (HIPAA-AS)

HIPAA-AS focuses on:

  • Protecting workers who changed jobs against loss of health insurance coverage or from being subject to new health insurance coverage exclusions for pre-existing medical conditions
  • Provisions addressing health care fraud and abuse
  • Revisions to the federal tax code
  • Administrative simplification

Wellmark has completed implementation of these requirements. Please reference the HIPAA-AS on this site for more information.

Website Privacy Statement

This notice of website privacy practices pertains to, and governs, only information Wellmark collects from you through this website. It does not pertain to, or govern, Wellmark’s collection, use, storage, or protection of any personal information you submit to us via any other means, including, without limitation, by phone, e-mail other than through this website, and the U.S. Mail. Wellmark cannot control the privacy policies of websites you may access through this website that are not owned or operated by Wellmark. In order to determine the privacy practices of those websites, you must refer to the privacy policies, if any, associated with those websites.

Use of Personal Information from the Web

Wellmark collects and uses your personal information to operate the Blue Collaboration website and deliver the services you have requested. Wellmark may also contact you via surveys to conduct research about your opinion of the health care market, current services or of potential new services that may be offered.

We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous. The information we collect and analyze is used to improve our service to you. If you provide information to Wellmark through one of its website applications, that information shall be used in the normal course of business to provide services to you or on your behalf. The information will not be shared with any non-affiliated third party, other than for health care payment, treatment, or operations. Wellmark does not sell, rent or lease its customer lists to third parties.

Change in Website Privacy Practices

Wellmark reserves the right to make changes to its website privacy practices and the terms of this notice at any time, in its sole discretion. Before Wellmark makes a significant change in its website privacy practices, we will change this notice and post it on this site at the time of the change. Wellmark reserves the right to make the new terms effective for all personal information which Wellmark maintains, including personal information that we created or received before Wellmark made the changes.This notice is not intended to and does not create any contractual or other legal right in or on behalf of any party, including you. Wellmark recommends that you revisit this notice from time to time to determine what, if anything, has changed since your last visit.

Accuracy

We do our best to maintain the accuracy of personal information you supply to us; we are working on tools that will allow you to review and update your information in the future.

Information Security

Wellmark understands that you are concerned about the security of your information, so we've instituted multiple security features and procedures to ensure that your personal information is handled safely and responsibly.

Browser Requirements

Wellmark supports:

  • Internet Explorer 9.0, 10.0
  • Chrome 38.x
  • Firefox 33.x
  • Safari 5.x

Secure Server Software

Wellmark intends to ensure the security of your personal health care information. To do that we use proven Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring no one else can read it.

Once you have logged in, you can check that you are viewing your information in the secure section of our site by looking for the letters https:// at the beginning of the web site address or URL in your web browser. The "s" means secure.

Before you even register, our server checks to be sure you're using a browser that also uses SSL (such as Microsoft Internet Explorer or Netscape Navigator). If your browser is not approved, you will receive a message indicating that your information cannot be sent because of the security risk.

Cookies

Cookies are small bits of information sent by a web site that are temporarily saved by your web browser. Cookies hold information a site may need to interact with you and personalize your experience. We use session cookies to authenticate your authority to access our site and to maintain information we need to have in order for you to browse through your personal health care information. These cookies exist only for as long as your browser remains open. Once you exit your browser, they go away.

Most people accept cookies, but you can configure your browser to not accept cookies if you choose. However, if you disable your cookies and are a registered user, you will not be able to access your personal information on the secure Member section of Wellmark.com.

Commitment

We are committed to privacy and are dedicated to preserving your privacy rights on the Internet. If you have any comments or questions regarding our website privacy practices, please contact us at BlueCollaboration@Wellmark.com. We will address any issue to the best of our abilities.

Thank you for your support of these practices and of Wellmark, Inc.