questions
If the answers to your questions are not listed here, please contact us at bluecollaboration@wellmark.comSend Email
General Questions
It is an online community of Wellmark members and producers with similar interests and experiences, who have voluntarily chosen to participate in surveys, focus groups, and other related sources of feedback. You will join other key members to help Wellmark improve our delivery and services to you.
Absolutely! You can earn points by completing surveys or other requests, and the points you earn can be redeemed for rewards, merchandise, or gift cards from retailers where you like to eat or shop. You don't have to keep track of anything; our Blue Collaboration partner (Incentive Logic) will notify you of the points you've earned, and you can select your own reward. Take a survey or two and earn a $5 gift card, or save up your points for even bigger rewards — it's up to you!
Yes! Membership and participation in the Blue Collaboration Advisory Council is free of charge. You will never be asked to pay membership dues.
Our Blue Collaboration help desk at bluecollaboration@wellmark.comSend Email will be pleased to address any questions, suggestions or comments you may have. You can contact the Blue Collaboration Help Desk via email.
We appreciate your participation in the online council and encourage you to remain part of our community. However, if you would like to unsubscribe from the Blue Collaboration Advisory Council at any time, you may do so by doing one of the following:
- Sending an email to the Blue Collaboration Help Desk and request to unsubscribe.
- Reply to any invitation from the Advisory Council and write "Unsubscribe" in the subject header.
- Click the unsubscribe link on any survey invitation
We value the insights provided by Blue Collaboration, and we believe sharing should be a two-way street. That's why we send summaries of some of the projects directly to our Blue Collaboration members. The summaries contain some of the things we've learned from the Advisory Council, and what we intend to do as a result of those opinions.
You may update your Registration/Profile information, including your email, by contacting Blue Collaboration Help Desk. We would be happy to make any updates for you.
Membership and Participation
All you need to do is register and complete a profile survey. If qualified, you will receive an email with an invitation each time we are running a study or research project.
We hope you'll participate whenever you receive an invitation, because that's the best way to ensure that your opinions are heard. We realize that's not always possible, so there is no requirement that you participate every time.
We ask questions about your demographics and relationship with Wellmark to help us understand general trends and overall makeup of our Advisory Council. This information is used to conduct statistical analyses so that we can ensure that our sample of members is representative. We also use this information to engage you in discussions that correspond to your interests. We do not make individual changes to policies or premiums based on one panelist's responses. When it comes to analyzing the data we receive from Blue Collaboration, we look only at the group, not at individuals.
We try to keep the surveys to a maximum of 5-10 minutes. This time may vary depending on the speed of your Internet connection, browser or study type. Discussion groups (like focus groups) can range from 30 minutes to an hour.
Typically you will have between 2-5 days to complete the short surveys (under 10 minutes). When we have online discussions, we will send you email invitations to check your availability 7-10 days in advance of the one-hour, web-based meeting/conference call.
You may remain in the Advisory Council as long as you choose to participate in activities each year. Members may remove themselves from the Advisory Council by sending an email request to Blue Collaboration's Help Desk.
Technical Considerations
For most of our online discussions and surveys, all you need is an email account and an Internet connection so you can log on to take our surveys.
If you can't access a study, or if you are experiencing any other technical problems, please contact the
Blue Collaboration Help Desk Send Email
for assistance during normal business hours. We will respond to your email within 24 hours in most cases.
Please contact the Blue Collaboration Help Desk Send Email , name the survey topic, and we will help you gain access to the requested online discussion or survey.
We recommend using Chrome to view our surveys. These browsers connect directly to our servers. AOL users may elect to minimize AOL and open an alternate browser such as Internet Explorer or Firefox.
About Your Privacy
Absolutely not! Protecting your privacy is of the utmost importance to us. We employ sophisticated technology to protect your personal information and we will never release your information to any outside party. Please review Blue Collaboration's Privacy Statement for more information.
No, personal details and survey responses are kept strictly confidential. This is strictly for use by Wellmark for improving customer experiences and services. Please visit our Privacy Statement or more detailed information.
Please don't be alarmed if you received an invitation to participate in one of our online discussions but don't remember registering with us. You or someone using your email address opted to participate in the Blue Collaboration Advisory Council, or registered via Blue Collaboration's website. In every email invitation, we identify ourselves in the header and describe how you can unsubscribe. We do not "spam" or send unsolicited commercial email to our Advisory Council members.
