Call customer service
Monday through Friday from 7:30 a.m. to 5:00 p.m. (Central Time).
- Have questions about your Wellmark health insurance plan? Call the toll-free number 800-524-9242 (TTY: 888-781-4262)
- Have questions about your ACA or individual and family plan? Call the toll-free number 800-819-0893
- Have questions about your Medicare Supplement plan? Call the toll-free number 800-245-6106
- Are you a Qualified Health Plan (QHP) member and have questions about data sharing (interoperability)? Call 800-990-7689
For more efficient service, please have your member ID number handy - it can be found on the front of your card.
Flexible Spending Account
Questions about your Health Equity flexible spending account?
Corporate offices
BeWell 24/7® Nurse Support
Call BeWell 24/7 Nurse Support, day or night. Get the support you need when you need it from real medical professionals.
- Find answers to basic medical questions, like how to treat common colds, fevers, minor burns and sprains and common rashes.
- Locate in-network care (at home or while traveling) that fits your symptoms. So you avoid unnecessary trips to the emergency room.
- Ask questions about medical treatments, surgeries and tests.
- Get connected to Wellmark Case Management for support with a complex diagnosis.
Reporting compliance and ethics concerns
Our company and staff adhere to a code of conduct and are committed to ethical conduct in our dealings with our customers, providers, business partners, and each other.
Our operations are subject to oversight by agencies of both federal and state government as well as some industry groups and accrediting authorities.
We are further committed to comply with the laws, regulations, and standards that govern our activities.
If you have compliance and ethics concerns, please contact the Wellmark Compliance Office:
- By phone:877-330-3667 (calls may be made anonymously) or 515-376-4949
- Online: Wellmark Ethics Hotline
- By email: ConductEthicsQuestions@wellmark.com
- By mail:
Wellmark Blue Cross and Blue Shield
1331 Grand Ave Station 5W560
Des Moines, IA 50309
Reporting Health care fraud, waste and abuse
Health insurance fraud in the United States costs an estimated $80 billion a year, or nearly $950 for each American family, per the Iowa Fraud Bureau. If you suspect you’ve experienced or seen health care fraud, this information will explain what you can do.
Disclaimers
*Avesis is an independent company. Avesis provides network and claim administration services for Wellmark pediatric vision benefits. Avesis also offers adult vision plans which are not Blue Cross Blue Shield products or services, and for which Avesis is solely responsible.