Kris Fagen Vice President, Operations
Kris Fagen received her Bachelor of Science degree in human resource management from Upper Iowa University.
Fagen joined Wellmark in 2004 and currently serves as vice president, Operations for Wellmark Blue Cross and Blue Shield. Her leadership responsibilities include membership and enrollment, claims administration, and Inter-Plan Programs/BlueCard®, customer care team, and South Dakota operations, including customer service.
Fagen has more than 20 years of experience in health insurance, training, and leading teams in operations. Before joining Wellmark, she held various operations positions at CIGNA Health Care. More recently, Fagen served as BlueCard Executive and director of Operations for Wellmark. As the BlueCard Executive, Fagen was responsible for acting as the liaison between partner Blue Plans, as well as the Blue Cross Blue Shield Association.
Fagen is actively involved as a core volunteer at Living History Farms and Panora PETS.