Provider DSC Responsibilities
The DSC (designated security coordinator) is best described as the "hub" for everything a provider organization does through the secure online tools available on Wellmark.com. This page describes the DSC's core responsibilities.
For more information about our secure Web tools for providers - including instructional videos, updates and tips - visit our Working with Wellmark.com page. More frequent updates are included in the DSC Connection, an email-based publication sent to all DSCs each month. DSCs are encouraged to share this publication with others in their organization who access Wellmark's online tools.
Changing an organization's main DSC
- Getting registered begins with the organization selecting a representative for all activities related to accessing Wellmark's secure Web tools. This individual is known as the main designated security coordinator or "main DSC."
- Next, if you are the main DSC for a non-participating (do not participate in any Wellmark network) provider, your next step is to fill out the online request form to request a Web-Based Application Access Agreement. An agreement will be sent to you through DocuSign to complete and sign. Participating providers do not have to complete this agreement as you have already entered into a services agreement (contract) with Wellmark.
- Finally, the main DSC completes an online form (interactive web application) to register his/her organization. Separate forms are available for Iowa and South Dakota. When doing so, the main DSC must agree to its terms and conditions.
- Names are important on the online form. The main DSC must include his/her first and last name, and the organization's full legal name in the appropriate fields.
- The main DSC must maintain a valid email address to receive emails from Wellmark.
- Please remember that the terms and conditions mentioned above state that all users, including DSCs, must follow the rules for keeping user IDs and passwords safe.
- During registration, the main DSC will create a secret question and answer. This information will be required whenever requesting assistance from Wellmark's Web Security team.
- Following completion of the registration, the main DSC should assign him or herself access to all available roles through the User Maintenance Tool.
- The main DSC will be asked to verify or update his/her email address every 60 days. At this time, the main DSC will also be reminded to use the User Maintenance Tool to ensure that the organization's list of users is accurate.
- Failure by the main DSC to log in after 90 days will initiate a series of reminders that, if ignored, will result in the suspension and eventual termination of the organization's access. At this point, neither the main DSC nor any of the organization's users will be able to access Wellmark.com.
- At all times, each organization must maintain one, and only one, user who has the main DSC role. There can, however, be more than one user with the DSC role. These users are also called designated security coordinators, but they are not considered the "main DSC."
- The main DSC is responsible for verifying that all users within their organization have appropriate access to the appropriate tools at the appropriate time.
- The main DSC is responsible for the creation of all user accounts and the assigning of security roles to each user through the User Maintenance Tool. Users with the DSC role also have this ability but it is the main DSC's responsibility to verify users and users' access.
- The main DSC is responsible for determining which users have access to protected health information (PHI) through the User Maintenance Tool. Users with the DSC role also have this ability but it is the main DSC's responsibility to verify users and users' access.
- The main DSC and all other DSCs should familiarize themselves with the information on the Working with Wellmark.com Web page, all available security roles, and the guide for managing users.
- Because user management is maintained within each organization, Wellmark is unable to provide technical assistance to individual users. The main DSC and all other DSCs are responsible for providing this type of technical assistance.
Changing an organization's main DSC
- The main DSC may, at any time, reassign the main DSC role to another user who has accepted the terms and conditions outlined in the access agreement. This can be accomplished through the User Maintenance tool; Wellmark does not provide assistance in this case.
- If the main DSC leaves his/her organization before assigning the main DSC role to another user, a representative from the organization must contact WebSecurity@Wellmark.com. In most cases, the organization will have to re-register for access to Wellmark.com.
Monday through Friday
7:00 a.m. – 5:30 p.m. CST
I need secure access to:
Tools and resources related to:
- Utilization Management
Take me there
E-credentialing Central to access these tools:
- Application Tool (coming soon)
- Change Request Tool
- Recredentialing Tool
- Provider Directory Update Tool (coming soon)
- Submission Status Tracker
- Submission History Tool
- View my Organization
- Manage my Users
Take me there.