Agent Registration Information for BlueConnection®
Working with Wellmark is easier than ever! Read below for information
about registration, question & answers about our online services and
training guides for you to download.
Questions & Answers about:
General
Q. Why do I need to complete the agent
registration?
A.Wellmark Blue Cross and Blue Shield is
launching an improved Web site security system that will restrict
access to our agent online tools on www.wellmark.com. By placing our
agent online tools behind security (that you can have access to) we
will be able to offer you more information and better tools to help
keep your business moving.
All agents who want
access to the agent online tools must
register online. When you register, you will set up a password that
gives you access to the tools whenever you want.
Q. Why do I need to accept terms and
conditions during registration?
A. By accepting the terms and conditions you are
agreeing to keep the information on www.wellmark.com
confidential and maintain the security of your User ID and password.
All users of our Web site tools are required to accept the
terms and conditions before they are allowed access to the secured
information.
Q. Is there a cost to use Wellmark’s Web
site?
A. No, but you will incur costs related to
Internet access. Your
computer, modem and Internet service provider determine how long it
will take to access the Web site and the cost involved.
Q. What are the hardware/software
requirements to access Wellmark’s Web site?
A. Using the online tools on www.wellmark.com
does not require the most current computers and software. However,
there are minimum requirements:
Q. When are the online tools available?
A. The applications are available 24 hours per
day, 7 days a week.
Q: I switched agencies and can no longer
access the Wellmark agent online tools.
How do I regain access?
A: Wellmark automatically deactivates your User
ID when you switch agencies. You must simply register again with your
new agent number.
Q: Once I’ve registered, when can I start
using the online tools?
A: There is no waiting period, so you can begin
using these tools immediately.
Q: Whom do I call if I have questions or
problems?
A: If you have any questions or
experience any problems in the registration process, call the EC
Solutions Assistance Center at 800-407-0267.
Registration
Q. How do I register?
A. Go
to the Broker Section
and complete the agent registration process. You’ll need your agent
and agency numbers. To register, follow these steps:
- Go
to Register for Online Tools under the Broker Corner
on www.wellmark.com.
- Follow
the instructions that lead you through:
-
Reading and accepting the Terms and Conditions
-
Completing the registration form that asks for basic
information such as name, phone number, e-mail address, social
security number and agent number.
-
Iowa Farm Bureau
agents ONLY: Enter 000 in the agency number field. Do
not use your county number.
- Choosing your User ID and Password. Be sure to create a
User ID and password that you can remember without writing it down. Do
not display your password or share your logon information with anyone.
Keep your password confidential.
If you think your password is no longer confidential, please
change it
-
Review the information you submit and confirm it or make
changes. Once your
registration is submitted, you can begin using the tools placed behind
security.
Note: If you have registered to receive secure e-messages
from Wellmark, you may register later to add access to all of
the Blue Connection self-service tools. You will retain your user
ID
and your password when you log in. When you complete the additional
registration process, your access will be temporaily suspended
until you receive a new password through the U. S. Mail (7-10
days).
Q: I have entered all of the required
information on the registration screen. Why am I unable to register?
A: There could be many reasons:
- The agency number, agent number, last name and/or social
security number you entered do not match our records
- You are not currently an active, appointed agent with
Wellmark
- You are a Farm Bureau producer assistant or marketing
assistant (only appointed Farm Bureau agents may register).
For assistance, contact EC Solutions Assistance
Center at 800-407-0267.
Q: What if I have two Wellmark agent numbers?
A: Please register once for each agent number.
You will assign separate User IDs and passwords to each agent
number.
Q. During the registration process, I received
a message that my password must be 7 to 24 characters long and include
at least one number and one letter. What is wrong?
A. First, did you use the tab key to move from box to box as you
typed the password in twice, once in the Enter a Password box and once
in the Confirm Password box? If not, please try that. Do not use the
enter button until you have filled in both boxes. If you do, the
system thinks you are finished entering data and generates this error
message.
Next, if you did use the tab key and still received the message, check
the password you entered. It must contain at least one number and one
letter, and be no longer than 24 characters long. Type a password that
meets these criteria.
If you still get the message after trying both solutions above,
contact EC Solutions Assistance Center at 800-407-0267 for help.
Farm Bureau
Q: What do Iowa Farm Bureau agents enter in
the Agency box?
A: Iowa Farm Bureau agents should use 000 for
your agency number on the online registration form.
Please do not enter your county code.
Q: What do South Dakota Farm Bureau agents
enter in the Agency box?
A: South Dakota Farm Bureau agents should enter
their agency number (e.g., 203, 250, 252) in the Agency box.
Agency
Q: How do I give my agency staff members
access to the new version of ANTS?
A: ANTS for Agencies is moving under the agency
Web site security activated in June.
The designated security coordinator (DSC) for your agency can
to go to the “Maintenance for Web Access” link in the Agency
Registration Section of the Broker Section to give users access
to this tool.
If your agency hasn’t registered yet, it’s not too late. Just select a DSC and he or she can go to the Broker
Corner to register the agency.
For South Dakota Farm Bureau agencies, the DSC
must also indicate the Farm Bureau agency number for each staff member
(e.g., 203, 250, 252). For
Iowa Farm Bureau agencies, the DSC must also indicate the Farm Bureau
county number for each staff member.
Broker Tools
Q. How will ANTS be affected by the new
security?
A. ANTS is being moved
under the new Web site security system. The tool itself will not be
affected. The only change is to access ANTS; you must complete the
agent registration process. If
you haven’t signed up under the new registration process by the
activation date, your current User ID and password will be disabled
and you’ll be unable to access ANTS until you complete the
registration process. Therefore,
be sure to go through the registration process. Instruction
guides for ANTS are available online.
Q: Why don’t I have access to ANTS and Apply
For Coverage?
A: Only agents who are appointed to sell
individual business are authorized to use these tools.
All agents who register will have access to the Broker Toolkit
when it is added to the Broker Corner.
Change My E-mail Address
Q. I have already registered to use the BlueConnection self-service tools on Wellmark.com. How do I change my e-mail address?
A. To change your e-mail address online:
- Log in using your current ID and password
- Press the OK button
- If you:
- Provided an e-mail address when you registered, that address appears next to the words Current E-Mail. To change it:
- Fill in the New E-Mail and Confirm E-Mail boxes
- Press the OK button
- Did not provide an e-mail address when you registered, the space after the words Current E-Mail will be blank. To add an e-mail address:
- Fill in the New E-Mail and Confirm E-Mail boxes
- Press the OK button
Your new e-mail address will be on file after you see the words, "E-mail change was successful."
Change my email address now
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