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Secure E-Message
Replying/Composing
As a registered user of Wellmark's Secure E-Message services, you can securely access your Wellmark Secure E-Message mailbox at anytime by selecting the link within a Wellmark Secure E-Message notification or by logging in to your Secure E-Message mailbox (does not allow a registration for new account option).
Below are the steps you can take in order to:
Read E-Messages From Wellmark
To access and read past e-messages:
| 1. |
Select the Inbox tab. A list of your secure e-messages will return on the page. |
| 2. |
Open an e-message by selecting an e-message subject link. |
| 3. |
Use the Download button contained within the e-message to read an attachment. |
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Reply to the Sender
To reply to a Wellmark employee:
| 1. |
Open an e-message. |
| 2. |
Select the Reply button to send a secure reply to the sender. A reply form returns on the page with the To and Subject fields automatically completed for you.
Note: You may foward a secure e-message to a Wellmark employee. If you try to forward to anyone else, you will receive an error message. Forwarding e-messages is secure. |
| 3. |
Type your reply in the Message field. |
| 4. |
Options:- To attach a document to your reply, select the Attach File button, under the message field, and follow the prompts.
- To set an e-message priority, select the Down Arrow button on the priority field, then select the appropriate priority.
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| 5. |
Select the Send button when you are ready to send your secure e-message. |
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Compose a New Secure E-Message to a Wellmark Employee
In order to compose and send a new secure e-message, you must know the e-mail address of a Wellmark employee. You may go directly to your Secure E-Message mailbox (does not allow a registration for new account option) or you may use the link in a Secure E-Message notification you have received from Wellmark.
To compose a new e-message to a Wellmark employee:
| 1. |
Select the Compose tab. A compose form returns on the page. |
| 2. |
Type in the Wellmark employee e-mail address in the To field and a brief description in the Subject field. |
| 3. |
Compose your message in the Message field. |
| 4. |
Options:- To attach a document to your composed e-message, select the Attach File button, under the message field, and follow the prompts.
- To set an e-message priority, select the Down Arrow button on the priority field, then select the appropriate priority.
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| 5. |
Select the Send button when you are ready to send your secure e-message. |
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Save a Message as a Draft
You can save a new message or a reply as a draft and complete it at a later time by using the Drafts folder.
| 1. |
Select the Save Draft button, on the Compose or Reply form. Your message is saved in the Drafts folder. |
| 2. |
To complete your e-message, select the Drafts tab at the top of the page. A list of your unsent draft e-messages returns on the page showing the e-message subject and saved date. |
| 3. |
Select a message by choosing its subject link.
| If ... |
Then ... |
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Your draft is orginally:- An e-message using the Compose tab,
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The draft will open in the Compose page. |
- An e-message using the Reply tab,
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The draft will open in the Reply page. |
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| 4. |
Select the Send button, when you are ready to send your secure e-message. |
After a draft is sent, it is removed from the Drafts folder. You can review the message in the Sent Mail folder.
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