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How Will You Keep Me Engaged?
...By meeting or exceeding the expectations of our customers—the Promise of our Brand.
We know how important it is to keep each employee's line of sight between what he or she does daily and how it impacts customers and the company's performance. Everything we do at Wellmark Blue Cross and Blue Shield is aimed at fulfilling the Brand Promise, a commitment we call “Blue Attitude.”
Many facets of Wellmark Blue Cross and Blue Shield help our employees sharpen their “Blue Attitude” such as:
- Our Culture – We have a culture that prides itself on being customer-focused and dedicated to finding ways to work smarter and more effectively. This commitment results in our ability to continue to meet and exceed customer expectations and fulfill our promise to customers.
- Strong Leadership - A competitive advantage for Wellmark Blue Cross and Blue Shield is the strength of our leadership. Our leaders know the industry and execute strategies aimed at exceeding customer expectations. Wellmark leaders value diversity and understand that it takes everyone's unique talent to serve our customers' needs.
- Open Communication - Sharing timely and useful information is a priority at Wellmark Blue Cross and Blue Shield. Multiple communication channels will help you understand how our mission, vision, core values, and business strategy work together to keep our promise to customers. You'll also have the opportunity to communicate with all levels of leadership, including our Chairman and CEO, through e-mail, all-employee meetings, chat line, culture surveys and breakfast/lunch meetings.
- Performance Management Process - Our performance management process aligns employee goals, behaviors and skills with company business needs. We do this through joint goal setting, creating strong development plans that are acted on, giving continuous feedback on progress and rewarding results.
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