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Call Personal Health Assistant 24/7
at 800-724-9122



phoneWellmark’s mobile app will help you get the care you need, when you need it.


The Wellmark mobile app helps you find the nearest doctor or hospital within Wellmark Blue Cross and Blue Shield’s network of health care providers. You can even talk to a nurse for free 24/7.

Download the free app today at














































































feeling sick header

You don’t expect to get sick. You don’t anticipate an accidental injury. And you certainly do not welcome life-threatening health events. Knowing where to go in these situations can help relieve some of the worry and stress.

Physician’s office is first choice

“I can’t say it enough. Having a relationship with a personal physician is the most important thing you can do for your health,” says Dr. Tim Gutshall, family physician and chief medical officer at Wellmark Blue Cross and Blue Shield. According to Gutshall, if you don’t have a personal physician, make it a priority to find one.

“You should be able to talk to your personal physician about anything. Don’t hesitate when it comes to calling your personal physician in urgent care situations. Your physician’s office or on-call service is trained to guide you through these events. It’s one of the main benefits of having a physician who knows you.”


When time is of the essence go to the emergency room or call 911

If you feel it’s an emergency, act quickly. In some cases, such as a stroke or heart attack, delays in treatment often lead to more serious consequences.

Even though it may seem obvious, emergency rooms are not the place for routine care. However, every year millions of Americans use the emergency room for routine medical care. They face long waits for care they could receive more quickly in a physician’s office.

What's more, you'll pay far more out-of-pocket for emergency room care. Office visit copayments or coinsurance typically cost around $10-$30. Emergency room copayments or coinsurance will cost you far more, likely between $100-$300.

In an emergency, don’t hesitate. Go to the emergency room or call 911. But, if you feel your condition doesn’t require the emergency room, call your personal physician, go to a walk-in clinic or urgent care center or call Personal Health Assistant 24/7 at 800-724-9122.




Physician's office or call Personal Health Assistant 24/7 at 800-724-9122 Walk-in clinic or
urgent care center
Emergency room


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Sore throats

Fevers that respond to fever-reducing medications

Ankle sprains and other strains of muscles and joints

Coughs and colds

Abdominal pain or other symptoms that resemble an illness that is “going around”


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Injuries or illnesses that are non-life threatening, but can’t wait for a physician’s office visit:


Injuries such as sprains, minor cuts and burns, minor broken bones, or minor eye injuries.

„Illnesses such as earaches, sore throats, minor headaches, low-grade fevers, and limited rashes.


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„Chest pain lasting two minutes or more

„Uncontrolled bleeding

„Sudden or severe pain

„Coughing or vomiting blood

„Difficulty breathing; shortness of breath

„Sudden dizziness, weakness or change in vision

„Severe or persistent vomiting or diarrhea

„Change in mental status(for example, confusion)

„Any concern where you feel a delay in care may have a significant impact on your health.



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