We know your time is valuable to you. We will call only when we believe we can provide you with information to assist you with health-related matters.
When you see Wellmark on your caller ID, know that a nurse or a Wellmark health support team member is calling you to help you with your health. Several Wellmark health programs regularly place calls to members:
Health advocacy. Wellmark health assistants will call to provide you with benefits or health information. For example, you may get a call if there has been a change to the Wellmark Drug List that might impact your expenses. Or, we might provide you with a reminder about a preventive exam you may need.
Discharge outreach. Wellmark’s health assistants will contact you within two days of a hospital discharge. The purpose of this call is to make sure you are on the path to recovery and have not experienced any new symptoms.
Advanced care. For severe or complex conditions (for example, strokes or brain injuries), Wellmark will provide additional coaching and support. We want to help coordinate care for you and overcome barriers you may be facing during your recovery. We will talk through in-home care, meal delivery or other support services.
Chronic conditions. If you have a chronic health condition, such as asthma or diabetes, our health support team may call you. We can provide you with tools to make the most of your physician’s treatment plan and improve your quality of life.
Pregnancy support. This program helps guide and support women through at-risk and high-risk pregnancies.
Health coaching. This one-on-one support is designed to empower you with the information, tools and support you need to take charge of your health.
Simply pick up the phone and tell the Wellmark caller that you do not need assistance at this time. Some programs will reach out until they’re able to connect with you. You can simply take or return our call to let us know if you prefer not to participate.