One Call Connect for Follow-Up, Referrals


Referral form pdf


One Call Connect is a dedicated, 24/7 toll-free number that can lighten the workload for your staff and help members achieve better health.


Outbound Calls and Referrals

One Call Connect can provide services to members you have identified who may benefit from:

  • Outbound calls encouraging members to schedule follow-up appointments and take their medications.
  • Referrals to Wellmark’s disease management and complex case management programs.

How One Call Connect Works

View examples of how One Call Connect can help providers care for Wellmark members:


Example 1: Appointment No-Show

Example 2: Prescription Non-Compliance 

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Wellmark Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association doing business in Iowa and South Dakota.
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