Patient B has multiple, complex medical conditions, and isn't adhering to your medication plan or treatment regimen. Your office nurse gives the member's contact information to One Call Connect, then:
- One Call Connect passes the information to a Whole Health Dimensions disease or case management nurse.
- The program nurse engages the patient on your behalf, learns about his challenges, and uses behavioral change techniques to help the member set goals.
- Your office receives an update on the program nurse's activities.