You’ll notice some changes the next time you call Provider Service.

Starting June 1, providers will be asked some initial questions when calling Provider Service, including:

1. The caller’s National Provider Identifier (NPI) number
2. The reason for the call
3. The member’s identification (ID) number

These questions are part of the enhancements Wellmark is making to its automated phone system used in Customer and Provider Services. The enhancements will:

• Help get the caller to the right person the first time to address the question
• Reduce the time spent on hold

You can also check eligibility, benefits, and claim status for Wellmark members by using the automated phone system.

As a reminder, the self-service provider tools continue to be the fastest option for getting questions answered.