|Phone System Enhancements|
You’ll notice some changes the next time you call Provider Service.
Starting June 1, providers will be asked some initial questions when calling Provider Service, including:
- The caller’s National Provider Identifier (NPI) number
- The reason for the call
- The member’s identification (ID) number
These questions are part of the enhancements Wellmark is making to its automated phone system used in Customer and Provider Services. The enhancements will:
- Help get the caller to the right person the first time to address the question
- Reduce the time spent on hold
You can also check eligibility, benefits, and claim status for Wellmark members by using the automated phone system.
As a reminder, the self-service provider tools continue to be the fastest option for getting questions answered.