Registration
Who can register for www.wellmark.com?
All Wellmark members, including policyholders, spouses, and dependents.
How does registration work?
To ensure that your personal health information is protected, Wellmark uses a two-step registration process:
- You have instant access to many tools and much of your information.
- Wellmark mails a temporary PIN to your home address. You must enter this PIN before you will be able to view your personal health information. This helps ensure that only you have access to your personal information.
When I try to register I get an error message that says "Our records show that you have already registered."
If you previously registered for www.wellmark.com and do not remember your user ID or password, go to www.wellmark.com. Select the "Forgot Your User ID?" or "Forgot Your Password?" links under the login box on the right to have your user ID or temporary password e-mailed to you.
If you did not previously register or are unable to retrieve your user ID or password, please contact the EC Solutions Assistance Center at 1-800-407-0267 for assistance.
I tried to register using my current zip code, but I received an error message that it does not match.
You must use the zip code on file for the policyholder. If you are the policyholder but still receive an error message that your zip code does not match, please call the EC Solutions Assistance Center at 1-800-407-0267 to ensure Wellmark has the correct address on file for you.
Instant Access
What information do I have instant access to?
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Policyholder |
Spouse |
Dependent |
| View Claims Status |
View financial information about your own claims for the last six months. |
| View Eligibility & Benefits |
View information about your benefits from the current period. |
| Ask & Track a Question |
Submit a question and track the status of questions you ask.
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| Wellmark Drug List |
Research prescription drugs, look up lower-cost alternatives, and find the price you’ll pay at the pharmacy.* |
| Benefits at a Glance |
View your coverage and cost share for prescriptions.*
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| My Prescriptions |
View financial information about the prescriptions you’ve filled.* |
| Locate a Pharmacy |
Search for participating pharmacies.* |
| Health & Wellness Tools |
Take a Personal Health Assessment and access personalized tools to help you improve your health.** |
Access with Mailed PIN
What information will I have access to once I enter my PIN?
In addition to the tools and information available to you instantly, you have access to the following after you enter your PIN:
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Policyholder |
Spouse |
Dependent |
| View Claims Status |
Access procedure and diagnosis codes for your own claims, as well as financial information about the claims of you, your spouse, and/or dependents on the contract.
Only personal procedure and diagnosis codes are provided to the policyholder, in accordance with HIPAA privacy guidelines.
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Access procedure and diagnosis codes for your own claims as well as financial information about your claims.
Only personal procedure and diagnosis codes are provided to the spouse or domestic partner, in accordance with HIPAA privacy guidelines.
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View financial information about your own claims.
Procedure and diagnosis codes are not provided online for dependents.
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| View Explanation of Benefits (EOBs) |
View PDFs of your EOBs if you've chosen to receive your EOBs online. EOBs are statements showing how your claims were processed by Wellmark. |
Not available. Only policyholders can access online EOBs in accordance with HIPAA privacy guidelines.
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| View Eligibility & Benefits |
View information about your benefits and those of your spouse or dependents on the contract, including information for prior coverage periods.
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View information about your benefits for prior coverage periods. |
| View Your Account Information |
View and update your information. |
| My Prescriptions |
View medication names for the prescriptions you’ve filled and financial information about prescriptions of your spouse or dependents on the contract.* |
View medication names for the prescriptions you’ve filled.* |
Medication names are not provided online for dependents. |
| Health & Wellness Tools |
Access your Personal Health Assessment (PHA) report if you participate in a health screening where your results are automatically uploaded to the PHA.** |
Temporary PIN
Why do I need a PIN?
To protect your personal health information, Wellmark sends a temporary PIN to the home address you have on file with Wellmark. You will need to enter this PIN to view your personal health information.
What does my PIN do?
Once you successfully enter your PIN, you will have full access to your personal health information and tools, including detailed claim information and prescription records.
I haven’t received my PIN yet, but the Web site asks me for it when I log in.
Choose the link called Continue without Entering PIN. This will allow you to access your tools and information without entering your PIN.
How do I enter my PIN?
Each time you log in to www.wellmark.com with the user ID and password you chose during registration, you will be prompted to enter your PIN. Once you have successfully entered your PIN, you will no longer need your PIN.
Do I need to keep my PIN?
You only need to enter your PIN one time. After you have successfully entered your PIN, you will have full access to all your tools and information with your user ID and password and will no longer need your PIN.
I haven’t received the letter with my PIN and it’s been more than 10 days since I registered.
Call the EC Solutions Assistance Center at 1-800-407-0267 to ensure the address on file with Wellmark is correct. Keep in mind that the letter is sent to the address on file for the policyholder.
If you know the address on file with Wellmark is correct, you may request a new PIN:
- Log in to www.wellmark.com with your user name and password
- Choose the Request a New PIN link on the PIN entry screen
- Select the Send Me a New PIN button and Wellmark will send you a new PIN
I lost the letter with my PIN.
Request a new PIN using the following steps:
- Log in to www.wellmark.com with your user name and password
- Choose the Request a New PIN link on the PIN entry screen
- Select the Send Me a New PIN button and Wellmark will send you a new PIN
Forgot User ID/Password
I registered but forgot my password.
Go to www.wellmark.com and select the Forgot Your Password? link under the login box on the right. Enter the e-mail address you used to register and a new temporary password will be sent to this e-mail address.
I registered but forgot my User ID.
Go to www.wellmark.com and select the Forgot Your User ID? link under the login box on the right. Enter the e-mail address you used to register and your user ID will be sent to this e-mail address.
Access to Web Applications
I am no longer (or will no longer be) an active Wellmark member. How long will my information be available to me online after I am no longer an active member?
You have access to your information on www.wellmark.com for 90 days after your policy terminates.
I registered but I get a message that I’m not authorized when I click on Wellmark Drug List, My Prescriptions, Benefits at a Glance, or Locate a Pharmacy.
To access these tools, you must have prescription drug coverage through Wellmark.
I registered but I get a message that I’m not authorized when I click on View Your Account Information.
You will need to enter your PIN for access to View Your Account Information.
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