Q. How do I register to begin receiving the 835?
A. Complete the Electronic Transactions Registration Packet - #S-53260 (562K). If you need assistance to complete the forms, contact EC Solutions at 800-407-0267. Note: You must obtain a provider number from Wellmark if you do not already have one.
Q. If I submit paper claims, can I get an electronic remittance advice in the 835 format from Wellmark?
A. Yes. If you are registered to receive an 835, one will be produced no matter how the claims are received by Wellmark (on paper or electronically).
Q. Is the information on the 835 the same information received on a paper remittance?
A. No, remittances available on wellmark.com (equivalent to paper PCRs) have fewer fields populated than those sent electronically. The 835 format is design to auto-post to your accounts receivable system. Other remittances require manually posting and therefore are in a more ‘reader friendly' format.
Q. If I register to receive the 835, can I still get a paper copy?
A. As of 8/1/2013, paper PCRs will no longer be issued. The PCRs are available on wellmark.com for providers to access. However, the 835 will contain more complete information.
Q. If I register to receive the 835, does it include electronic funds transfer (EFT)?
A. No, there is a separate EFT form available on Wellmark.com.
Q. How do I receive test 835s?
A. If you want to receive test 835s, call EC Solutions at 800-407-0267.
Q. How do I use the 835 to auto-post to my accounts receivable system?
A. If you need assistance regarding the steps necessary to auto-post to your accounts receivable system, you must contact your software vendor.
Q. Who do I contact if I have question regarding the information received in the 835?
A. If you need assistance in how the 835 process works or the information received in the 835, you may contact EC Solutions at 800-407-0267.