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Format 835: Electronic Remittance Advice

Q. How do I register to begin receiving the 835?
A.
Complete the Electronic Transactions Registration Packet - #S-53260  (562K). If you need assistance to complete the forms, contact EC Solutions at 800-407-0267. Note: You must obtain a provider number from Wellmark if you do not already have one.

 

Q. If I submit paper claims, can I get an electronic remittance advice in the 835 format from Wellmark?
A.
Yes. If you are registered to receive an 835, one will be produced no matter how the claims are received by Wellmark (on paper or electronically).


Q. Is the information on the 835 the same information received on a paper remittance?
A.
No, remittances available on wellmark.com (equivalent to paper PCRs) have fewer fields populated than those sent electronically. The 835 format is design to auto-post to your accounts receivable system. Other remittances require manually posting and therefore are in a more ‘reader friendly' format.

 

Q. If I register to receive the 835, can I still get a paper copy?
A.
As of 8/1/2013, paper PCRs will no longer be issued.  The PCRs are available on wellmark.com for providers to access. However, the 835 will contain more complete information.

 

Q. If I register to receive the 835, does it include electronic funds transfer (EFT)?
A.
No, there is a separate EFT form available on Wellmark.com.

 

Q. How do I receive test 835s?
A.
If you want to receive test 835s, call EC Solutions at 800-407-0267.

 

Q. How do I use the 835 to auto-post to my accounts receivable system?
A.
If you need assistance regarding the steps necessary to auto-post to your accounts receivable system, you must contact your software vendor.

 

Q. Who do I contact if I have question regarding the information received in the 835?
A.
If you need assistance in how the 835 process works or the information received in the 835, you may contact EC Solutions at 800-407-0267.


Quick Links

Authorization to Use or Disclose Protected Health Information
»   Individual Authorization - Iowa - #S-53258 pdf image
»   Individual Authorization - South Dakota - #S-3315 pdf image
»   Designation of Authorized Representative - Iowa
- #S-53257 pdf image
»   Designation of Authorized Representative - South Dakota - #S-3316 pdf image
Authorized Representative Appointment and Authorization for Release of Information
»   Iowa - #C-5674 pdf image
»   South Dakota - #C-3617 pdf image

See Also

»   Electronic Transaction & HIPAA Guides
»   Electronic Transaction Registration Packet
- #S-53260 pdf image (563KB)
»   Submitting Electronic Claims
»   Testing Toolkit pdf image (199KB)
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